Refund policy
Because each item is made to order, we do not accept returns or exchanges due to wrong size selection or change of mind. Please refer to our size guide before purchasing.
Damages and issues
If your item arrives damaged, defective, or with a printing error, please contact us within 30 days of delivery at indoshirts.2@gmail.com with:
- Your order number
- Photos clearly showing the damage or defect
We will offer a free reprint or full refund depending on the situation. We reserve the right to request additional information before approving a claim.
Exceptions / non-returnable items
The following items are non-refundable and non-exchangeable:
- Items ordered in the wrong size (please check our size guide before purchasing)
- Items that have been worn, washed, or altered
- Sale items or items purchased with a discount code
- Custom or personalized orders
- Perishable goods (such as food, flowers, or plants)
- Hazardous materials, flammable liquids, or gases
Unfortunately, we cannot accept returns on sale items or gift cards.
We also cannot accept returns on items that show signs of use or are not in their original condition.
Exchanges
We do not offer exchanges as each item is custom-made to order. If you received a defective or incorrect item, please contact us within 30 days of delivery at indoshirts.2@gmail.com with your order number and photos of the issue, and we will make it right.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
Please Note : As our products are custom-made to order, returns under this policy require the item to be unworn, unused, with tags, and in its original packaging. Return shipping costs are the responsibility of the customer. Refunds will be processed within 14 days of receiving the returned item.
REFUNDS
Once your claim is approved, we will notify you and process your refund within 5–10 business days to your original payment method.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at indoshirt.2@gmail.com
Please remember it can take some time for your bank or credit card company to process and post the refund too.
To submit a claim, please contact us at indoshirts.2@gmail.com with :
- Your order number
- Photos clearly showing the damage or defect
We will offer a free reprint or full refund depending on the situation. We reserve the right to request additional information before approving a claim.